FRONT OF HOUSE ASSISTANT
Alban Arena (St Albans) & Eric Morecambe Centre (Harpenden)
Casual positions available (Zero Hour Contract)
Everyone Active is currently seeking an ambitious and self-motivated individuals.
We are looking for enthusiastic and engaging individuals to create extraordinary experiences for our audiences, whilst always ensuring their safety and security.
The successful candidate will be responsible for assisting in the smooth running of the Front of House areas when the Theatre is in performance mode, whether that’s checking and scanning tickets, selling ice creams and drinks or ushering inside the auditorium.
We need a Front of House Assistant who will…
- Greet and welcome patrons as they arrive at the Theatre
- Check tickets efficiently and accurately to ensure that only valid tickets are admitted into the Theatre
- Monitor the safety and wellbeing of patrons during a show and swiftly and effectively communicate any problems to the Duty Manager
- Have the ability to work calmly under pressure
- Demonstrate a proactive approach to working with a team and independently
- Have excellent communication skills with patrons and other team members
- Be able to work a variety of shifts including weekends and evenings
- Be able to deliver exceptional standards of customer service
- Be organised, methodical and capable of working under pressure
- Be able to carry out multiple tasks on request
- Be outgoing, friendly and be able to assist with all our customers’ needs
- Be able to work a variety of shifts including days, evenings and weekends including over Christmas
- Be accurate with orders and taking payments
- Be willing to learn, work independently and as part of a team whilst showing initiative
- Be able to work in all areas including stewarding shows, selling confectionery and carrying out general housekeeping tasks
- Understand the importance of stock rotation and bar cleanliness
Full training is provided and the job will cover all aspects of bar service, stock control, customer service and vending amongst others
Candidates will need to be 18+ to serve alcohol, have good customer service skills and an interest in the Arts is desirable.
What can we do for you?
Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment.
If this sounds like you, we’d love you to get in touch. Simply email your CV and covering letter explaining why you would be suitable for this role to: [email protected]
Deputy Technical Manager
Maternity Cover (12 months)
Eric Morecambe Centre & Alban Arena
Salary: £27,000
To assist and lead the technical team in the setup and operation of theatre performances, concerts and events. There will also be a requirement to complete occasional building maintenance tasks. The position will involve working closely with external companies, directors, performers, and colleagues from the wider venue operation. The successful candidate will be a well-organised, self-motivated team player who is willing to support an extremely busy and fast-paced department. They will have excellent interpersonal skills and an ability to manage several projects at any one time, with the ability to prioritise tasks. This is an excellent opportunity for a dynamic individual with a keen interest in Technical Theatre.
Technical
- Assisting and deputising for the Technical Manager in the smooth and efficient running of all technical functions in the Venue.
- Gathering and collating show rider information, ensuring these are up to date on the venue management system.
- Implementing and maintaining the maintenance of the backstage areas, including Venue equipment and fixtures and fittings.
- Provide general administrative support to the Technical Manager including creating and reviewing Risk Assessments and Safe Systems of Work.
- Assisting the Technical Manager in producing documentation, and maintaining compliance in the Backstage Department.
- The role will liaise with external clients, organising hire deliveries and liaise with other in-house colleagues when required for Technical, Maintenance or Event requirements.
- Responding to specific technical queries via email and phone, or in person.
- Assisting the Technical Manager; and taking a key role in the production elements of the yearly Pantomime, generating H&S Documentation, ensuring compliance and producing CAD drawings of scenic elements if required.
Maintenance
- Complete maintenance tasks and ensure the standards in the venue meet company expectations laid out in the Everyone Quality Management System (EQMS)
- Assisting the Maintenance Manager at occasional times, in Planned Preventative or Reactive Maintenance, when asked to by the Venue/Technical Management.
- Develop and maintain the comprehensive Backstage and Technical LOLER and PUWER registers, and also the PFPE/PPE Database, and keep the asset list and database up to date.
General
- To maximise income and minimise expenditure at all times.
- To deliver excellent customer experience that generates positive feedback.
- Undertake training as required.
- Attend meetings as required.
- To act always in the best interests of the Theatre and Everyone Active SLM at all times.
- To take positive action to promote diversity and inclusion in all aspects of work of The Theatre.
- To abide by the venues and Everyone Active SLM policies such as Health and Safety, Diversity and Inclusion, Child Protection, Data Protection, IT policies, Environmental Sustainability, Licensing etc.
- To maintain confidentiality in all areas relating to the Theatre and Everyone Active SLM.
- To carry out such other duties as may be reasonably expected of the post.
- To deputise for the Technical Manager in his absence.
Person Specification
Essential
- At least 24 months previous experience in a Backstage/Technical role.
- Excellent verbal and written communication skills.
- Experience of working in a busy Stage Department, with previous Stage Management experience.
- Knowledge and Experience of managing Health and Safety in the Theatre Industry
- Knowledge and experience of current rigging and work at height practices, flying systems and staging
- Excellent time management skills, with the ability to work under pressure and to deadlines
- Confident in using Microsoft Word, Excel, Outlook, with the ability to confidently learn new software.
- Values and respects others at all times.
- Confident, friendly and approachable.
- Honest and reliable.
- Willingness to learn new skills through both formal and on the job training.
- Flexibility and willingness to work paid additional hours (including evenings and weekends) and TOIL.
Desirable
- Underlying knowledge of LX and Sound systems, preferably Avolites, Midas and L’acoustics.
- Experience with counterweight flying systems.
- Experience of working with a variety of touring companies and corporate clients
- Experience in completing maintenance tasks
- Experience of Set Design, Building and Construction.
Desirable Qualifications & Competencies
- Qualification or proven experience in Stage Management or Production Management
- 1st Aid Qualification
- IOSH Managing Safely for Theatre and Production
- NEBOSH General Certificate in Occupational Health and Safety
- IPAF 3A & 3B
- ASP Pyrotechnic Safety Awareness
What can we do for you?
Along with a competitive salary, you’ll also get to enjoy working in a vibrant, exciting and friendly environment. There are numerous benefits including access to our 220 plus leisure centres nationwide.
Email your CV and covering letter detailing why you think you are suitable for this role to: Ben Palmer: [email protected]
